Webcast & Self-Study Video Troubleshooting
The audio and video keep cutting out.
Make sure you don’t have any other browsers or internet applications open, and that you have a sufficient, stable connection. If your computer is conn...
What does it mean if I hear an echo?
You may have two webcast windows open. Hit ALT+TAB to cycle through open windows and close the extra webcast.
I can’t hear the audio portion of the webcast. What’s wrong?
First, make sure your computer has internal or external speakers. Once verified, check your volume settings. To check your computer volume, adjust the...
I'm not seeing any attendance prompts/pop-ups.
If you are not seeing attendance pop-ups, please contact Western CPE via our online chat.
Why does my video keep pausing/skipping/cutting out?
You do not have a fast enough internet connection. Make sure you have no other tabs or windows open that may be slowing down your internet speed. Try ...
Internet & Connection
What browsers do you support?
We currently support the latest versions of Internet Explorer, Firefox, Safari, and Chrome. You can use these browsers on either a Windows or Mac plat...
I'm having trouble with my internet connection.
We recommend you not use wireless connections when accessing webcasts through our system. Check all your cables, close all browser windows, and try ag...